What are the challenges of tech support for home and business users? And how does Tech Next Door tackle them.
Here is the answer!
- Home User
- business user
Trust issues calling a tech
Trust is at the foundation of our marketing. "We protect the vulnerable" is our catch phrase. We offer free advise and tools to keep people safe thereby building a reputation of a brand you can trust to call.
Only available 9-5
Most shops only operate during business hours. Some offer limited weekend, but many don't. With a pool of techs available to take jobs, there is always a tech willing to take an evening, weekend and even a holiday job.
They don't learn
Most tech support just fix the issue. We teach. We provide structured training. Especially with Internet security, we take the time to make sure our customers understand. All techs are trained to train.
They feel vulnerable
We protect the vulnerable!
Slow response time
Same service is a tall order for many support firms. With a pool of techs available a customer can get a tech to their home very quickly.
Overwhelmed with technology
Many are so overwhelmed that they don't even try. By providing tools and support we can help even the technophobes to be productive and stay connected.
Slow response time
Businesses usually need help immediately and this is a big challenge for most firms. With a pool of techs available a customer can get a tech to their business very quickly.
Dealing with 1 man shows
Many customers like the 1-man show because the level of service/care is usually high. However, it is difficult to get support when you need it since the 1-tech has to keep busy. With TND our business clients have a project manager and/or a dedicated tech. However, if they are busy and it's urgent, another tech from the pool can pick up the work.
Dealing with larger companies
On the other hand, dealing with a large company has it's challenges too. If you are a business with less than 20 users you are not important. With TND, that is our niche. Often their salespeople are trying to sell to meet their quota. There is not enough care.
Not secure enough
This is true whether they realize it or not. Small business is low hanging fruit for cyber criminals. Even at the business level, we protect the vulnerable and always have a solution that works for a particular client.
Need unbiased advise
Businesses want to trust their IT support provider to help them make wise decisions regarding their technology. However, they are heavily biased since they want you to spend more money on technology. With TND you can even keep your existing firm and use our project manager for unbiased consultation.
Every business is unique and it is difficult for smaller shops, and even larger firms, to provide the specialties needed by their clients. SharePoint, SalesForce, PC Law, SQL. With a pool of techs with different skill sets our clients can find the specialty they need.