Consumer vs Business Class Computers - Is There a Difference?

People often ask... is there a difference between a consumer class computer, such as the type you might buy from a big box store, and a business class computer such as you might buy from an IT provider. In short, yes!

I see this a lot. I am often asked to recommend and quote computer systems for businesses. When I do, the customer occasionally comes back to me and says "I saw the computer at a big box store and the price was a lot less". It is a fair question, but let's take a look at the facts.
First of all, the computer that you saw at the big box store was NOT "the same". Big box store computers are often advertised highlighting the processor. So you may see an "Intel Core i7" and the natural thing to do is to compare that with other computers with an Intel Core i7. However, if you do that you are comparing apples to oranges because the processor is where the similarity ends. Look deeper and you will see significant differences between business and consumer computers.

Here are 4 reasons a business class computer is superior to a consumer class computer.

Components - Sure, the processor is the same or similar but that is only one of many components inside a computer. What about the motherboard, the memory, the video card and the hard drive/solid state drive? Business class computers have higher grade components because they are built to last longer. Consumer models are quite frankly built as cheap as possible so they can be sold as cheap as possible.

Engineering/Design - Business computers tend to be well engineered. What does that mean? Poorly engineered computers have problems such as overheating (especially laptops) and hardware incompatibility issues resulting in system stability issues. A well-engineered computer is tried and tested rigorously with specific hardware configurations and better design. They are designed to be reliable and to last longer.

Warranty - Consumer class computers have 1 year 'depot' warranties. That means if there is a problem that requires warranty work you actually have to ship the computer to the vendor’s depot and wait for it to return. This may take weeks and in the meantime you have no computer. If you are in business, this is simply not an option. So in simpler terms, if you are a business with a consumer level computer... you really have NO warranty. Business class systems however have longer and better warranties. As well, they often have options for priority service or fast-tracked support. For example, Lenovo ThinkStations come with a 1-3 year onsite warranty. This is a testament to the quality of the product and as well, makes it an option for a business who cannot afford to be without their computer for too long.

Features - If you are using your computer mostly for business, you don't need features that revolve around gaming and fun activities. Consumer computers are preloaded with tons of freeware and trial-ware that you simply don't need and are just taking up space and resources. Good business class computers come with features that are appropriate for a business such as a fingerprint reader, remote desktop functionality and encryption software. As well, they would come with a professional operating system that is more suited to business users. For example, Windows 11 Professional comes with features that allow you to join a corporate network.

Where to get business class computers? Most computer brands - Dell, HP, Acer, Lenovo and more - actually dooffer business class computers but you might not find them in a big box store as they cater to consumers. Ask your local IT Support Pro what they recommend and where to get it.

So, the next time you are considering that awesome deal from FutureShop for your business, don't forget to keep in mind these points and make an informed decision by getting a computer that is designed for your needs.
Tech Next Door is committed to helping business buy the computer that is suitable for their needs. We sell Lenovo ThinkStations almost exclusively as we believe that their engineering excellence, their long-standing reputation for durability and reliability and their reasonable prices make them the best value on the market today for business. Call us for more details.

Credit Card Fees

As of December 1, 2022 Tech Next Door will charge a 2.5% surcharge on Visa and MasterCard purchases. We do not accept any other form of credit card. We thought long and hard before implementing this policy. Here are our reasons for moving ahead with this new policy.

To offset expensive credit card fees
Since credit cards have been around, they charge a fee to the vendor to take a credit card payment. The rate for most small business is between 2 and 3 percent. We have been expected to bear this cost in past decades. What's worse is that the credit card companies would offer high reward cards (usually for a large annual fee) and when these cards were used the retailer was to pay a much higher rate, often in excess of 4%. The rules of the credit card companies has always been that retailers are NOT allowed to charge a fee for accepting credit cards. Things changed in 2022 when a class action law suit was won in Canada. See https://www.creditcardsettlements.ca/ for details.

To encourage other forms of payment
To be clear, we don't want to collect a surcharge. We would much rather you choose an alternate form of payment. We accept e-transfer, cheques and direct deposit. We have rebates to cover associated costs of these methods! *

To take a stand against heartless credit card company policies 
Let's face it, credit cards are very useful. They allow us to purchase items online, we can use them as a security on a rental item and we can buy an item that is above what we have available to spend (although we hope you don't do that!). However, credit card companies often have heartless finance policies, such as:

1. Extremely high interest rates (easy credit rip-offs!)
2. Over limit fees
3. A late payment resulting in interest hikes for a set number of months

These policies target the Canadians that are least able to afford them… our most vulnerable. We hope that further lawsuits and legislation will bring relief to some of these items. In the meantime we will discourage the use of credit cards by charging a surcharge. We encourage our fellow business owners to do the same... to promote alternate forms of payment and begin charging a surcharge on credit cards.

Our surcharge of 2.5% is slightly less that the 3% effective rate we get from our processor.

* e-transfer Rebate - Tech Next Door accepts e-transfer and has configured safe and secure 'auto-deposit'. Hence, the transfer is immediate and no password is required. It is a very easy way to pay! If your bank charges a fee for e-transfers, please let us know and we will credit your invoice for the amount (usually $1.50 per transfer).